Shipping Policy

  • In stock orders ship within 24 hours.
  • Weekend orders will be processed the next business day.
  • If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.
  • Depending upon location, ground shipments usually take 2-7 days.
  • Your order may be shipped overnight for an additional cost.
  • Over-sized shipments will be additional; you will be contacted prior to shipping for approval.
  • In the event that an order has been identified as a medium/high fraud risk, we reserve the right to request additional information to verify customer identity and address.  Orders without completed validation will not be shipped.
  • We cannot guarantee transit times for ground and oversize orders.
  • Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
  • In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
  • We do not ship COD orders.
  • We may request PayPal payments only on orders over $250.00
  • We ship to US locations only. We do NOT ship internationally.
  • We do not ship to locations other that the billing address on the order.
  • We can not ship hazardous materials such as batteries, some air bags, and certain chemicals.
  • We do not ship tires.
  • We are not an authorized Sprinter or Smart parts distributor, and therefore we do not sell Sprinter or Smart oem parts.