Weekend orders will be processed the next business day.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.
Depending upon location, ground shipments usually take 2-7 days.
Your order may be shipped overnight for an additional cost.
Over-sized shipments will be additional; you will be contacted prior to shipping for approval.
In the event that an order has been identified as a medium/high fraud risk, we reserve the right to request additional information to verify customer identity and address. Orders without completed validation will not be shipped.
We cannot guarantee transit times for ground and oversize orders.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
We do not ship COD orders.
We reserve the right to refuse any orders placed.
We ship to US Residential locations only. We do NOT ship internationally.
We do not ship to locations other that the billing address on the order.
We can not ship hazardous materials such as batteries, some air bags, and certain chemicals.
We do not ship tires.
We are not an authorized Sprinter or Smart parts distributor, and therefore we do not sell Sprinter or Smart oem parts.
